Explore Our Cannabis Testing FAQ | Fidelity Diagnostics Laboratory

Some of your questions

Have a question about Cannabis testing for compliance with Montana State law for Hemp and Marijuana? Look no further! We specialize in developing solutions for the Montana Cannabis industry. Whether you are testing your products for final sale to patients, seeing what ratios of cannabinoids your latest harvest contains, or trying to diagnose a problem in your soil or process, trust in Fidelity. Below are some of our most frequently asked questions to help navigate you to the solution. If your question isn’t listed, please don't hesitate to contact us.

How do I order a test?

Ordering a test is simple and easy. Follow our step-by-step instructions for ordering a test through our Laboratory Information Management System, Confident Cannabis. Instructions can be found here.

What constitutes a failed test?

A failed test can result from a test coming back positive for high amounts of pesticides, residual solvents, foreign matter, yeast, mold, and/or moisture. To see what the Action Levels for testing are, please consult either our testing page, the Administrative Rules Montana or the Montana Cannabis Control Division.

What is your normal turnaround time?

Fidelity offers the fastest testing turnaround times in Montana. Test results are usually received within 3 – 4 business days. If time is of the essence, we also offer a Rush Service on orders for an additional fee. Contact us today to get more information on turn around and logistics.

What are your prices?

Our prices depend on the tests ordered. From a fully compliant Quality Assurance test package, to R&D testing, our prices are subject to change according to state mandated protocols. To see our current pricing, please visit our page on Confident Cannabis and select the type of testing that is right for you.

How do I receive my test results?

Our laboratory uses Confident Cannabis to report test results to our clients. Directions can be found here. You may opt in for email alert's from Confident Cannabis with in your user portal.

Can I drop off my samples for testing?

We welcome you to drop off your samples for R&D testing. However, for Montana Compliance Testing, one of our sample specialists must come to your facility to sample the product. Our fleet of qualified field technicians can be scheduled for a free pick-up here.

How can I pay?

We accept all major forms of payment for your convenience. Cash, Check or Money Order, Credit Card (please call the lab for credit card payments.) and ACH transfer.

What are our hours of operation?

Our normal business operations are from 9 AM to 5 PM, Monday through Friday. We are closed for some holidays and occasionally have separate holiday hours. We will always notify our customers through email, our website, and social media, when we have holiday closures or different holiday hours."

What are the sample size requirements?

By Montana State law, all testing laboratories are required to take a percentage of each batch and sample it for QC testing. The exact size of the sample depends on the batch size, batches can not exceed 5 pounds. The exact protocol for all testing laboratories in Montana can be found here in the state supplied Quality Assurance Sampling Protocol for Usable Marijuana SOP.

Can I have my product re-tested if it has failed?

Yes, if your product has failed in a past QA test, you may request to have the failed batch test re-tested within 7 days of receiving a failed test result. A full copy of the Failed Testing Requirement Guidelines can be found here. We suggest you contact your inspector for further information about your situation. We also offer consulting services to help you identify the problem at hand and work together on a solution.

Can I still sell my product if it fails a test?

The Montana CCD strictly prohibits the sale or distribution of failed Quality Assurance tested product. The CCD does allow for retesting under some conditions. Consult with Fidelity to address corrective actions and ensure your product is safe and fit for sale.

Frequently asked questions about our Cannabis testing and analysis

Some of your questions